ASPE Training Allscripts Dental Case Study

The Allscripts "BA Academy"

A deep dive into the business analysis training solution ASPE built and delivered for Allscripts, a global healthcare IT company. Their software development lessons can — and should — be applied to any enterprise SDLC environment.

If you've ever visited the doctor or taken medicine, you were probably only one or two degrees from a healthcare solution designed and sold by Allscripts. If you're in the healthcare sector, you've probably interacted with their products. Starting in 1986 as a medication management company, they've grown into a versatile and diverse healthcare IT solutions company, with more than 7,000 employees and locations across the globe.

Our SDLC division began providing business analysis training to Allscripts on an enterprise program basis in 2012. They are a valued ASPE client, but also a special case of how business analysis training can solve enterprise software problems. Why? Because their primary product is software, and they go to market in one of the most complex and highly regulated industries in the world. Therefore, they have faced almost every challenge that any enterprise software development environment is likely to face, and then some. Thus, their experience is a valuable example to any large organization who develops software…whether as a product line or for internal use.

To build the case study, we had conversations with a number of people who played different important roles at Allscripts, from team leaders and business managers to the practicing business analysts on the ground. Watch the video or explore specifics below.

Click a section to explore the Allscripts Business Analysis Training Program:

  • Read an Executive Summary
    Get a high-level snapshot of the challenges Allscripts faced with their business analysis practices and how enterprise training helped overcome them.

  • Debbie: Senior Manager
    Debbie is a senior manager responsible for user experience on the HomeCare product line at Allscripts. She manages a team of business analysts who work together on product development.

  • Donna: Clinical Analyst
    Donna is a healthcare practitioner who lends clinical expertise to BA activities. She was new to the profession of Business Analysis until participating in the BA Academy.

  • Jose: Expert Business Analyst
    Jose is a cross-functional BA expert who profiles finance-oriented end users. Previously he worked in the Ukraine as a business analyst for Allscripts' development teams.

  • Ken: Practicing Business Analyst
    Ken works on EHR products, researches regulatory requirements, and coordinates software solutions.

This case study is a deep dive into the business analysis training solution ASPE built for Allscripts, which they refer to as the “BA Academy”. Our software and business analysis experts helped them perform organizational process assessments. We also delivered many granular personal assessments for their teams. Once process gaps and skills gaps were pinpointed, a training program was built and delivered that left them with fully functioning business analysis teams. Key departments and leaders also earned industry-standard certifications that guaranteed the most current, up to date skills in this important and constantly evolving software development role.