Learn how to:
- Use the systematic approach of Business Process Improvement (BPI) to help your organization optimize its underlying processes and achieve more efficient results
- Apply the 10 simple steps of the BPI Navigation Map
- Develop a process list to ensure you consider what is important to the business
- Define the scope of a business process to help keep scope creep away
- Draw a process model to understand how the business process works
- Recognize the benefits of properly analyzing and defining your business processes; understand the risks involved with not doing so
- Estimate time and cost of how the business process currently works to establish improvement targets
- Validate the process model to ensure it meets the needs of workers of the process, stakeholders, and sponsor(s)
- Apply improvement methods to provide business value to the business process
- Utilize customer-focused process improvement techniques that will deliver exactly what is needed
- Streamline business processes as you identify and eliminate non-value-added work
- Apply problem solving and root cause analysis techniques that are simple, easy to understand, yet extremely effective
- Establish controls and metrics in order to minimize errors and create supporting success measurements
- Test the business process to confirm it works as planned
- Evaluate change readiness to determine if the organization is prepared for the changes in the business process
- Perform continuous improvement to validate the business process will deliver effectiveness, efficiency, and adaptability
- Add many useful tips and techniques to your business analyst "toolbox" including essential skills for analyzing, designing, measuring, and validating your business processes
25 Immediate Benefits of Attending this Course
- Gain knowledge on the analysis of a business from the cross functional perspective of a business process
- Identify and document the business processes for the current state
- Gain the required level of competencies to follow the basic steps in improving process performance
- Improve your ability to meet your customer's needs and discover opportunities to improve business processes
- Tap into the advantages of effectiveness, efficiency, and adaptability when performing business process improvement
- Develop a process list using a decision matrix to consider what is important to the business
- Establish criteria for business priorities and where to focus your efforts
- Gain support and buy-in from the sponsor to help determine business process improvement focus
- See how improvement opportunities can be identified when using graphics and textual representations of the business process
- Examine how to analyze process time, cycle time, hard cost savings, and soft cost savings to provide business value
- Execute a review of the current state model with the business stakeholders to validate needs and requirements
- Overcome bureaucracy and redundancy to streamline business processes
- Increase value-added activities, streamlining, and reduced cycle time for business process improvement
- Finally get to the root cause of the business process problem instead of always treating symptoms and having recurring issues!
- Create the future state model based on improvement targets and value opportunities
- Utilize controls to avoid errors and potential problems
- Establish metrics that will provide value to the business
- Test the process to ensure it works as planned
- Create an implementation plan
- Develop and evaluate impact analysis data to determine organizational readiness
- Gain knowledge of the approach to determine the scope of the organizational changes and the formulation of a business change program
- Learn how to effectively communicate change
- Help your organization understand and apply continuous improvement initiatives to improve business processes and make adjustments as necessary to continuously get better over time
- Discover ways to follow structured problem solving approaches to spark continuous improvement at your organization
- Find out how frequently to address business process improvement with the help of a continuous improvement plan
Learn the skills and knowledge to apply proven techniques in improving a business process
The business process improvement course provides participants the opportunity to learn the skills and knowledge essential for applying the most effective techniques in business process improvement by understanding the current state and designing the future state. The application of the techniques will be presented as part of an overall framework identifying key deliverables and the major steps of how to model and analyze the current state in order to design the future state.
The measure of performance of the program is for participants to reach the level of proficiency needed to apply the techniques and analytical framework in their work assignments.
The learning environment
In addition to the lecture and discussion of class specific topics the group exercises are designed to apply the techniques to create required work products from an examination of a realistic business scenario. The exercises are designed to provide the participants the opportunity to evaluate and work with a number of situations designed to represent actual conditions found in a real business. As part of the learning process the participants will be asked to share their answers and the assumptions made in creating the required work products. The review of the group activities will be led by a facilitator experienced in both modeling and analyzing a business for improvement opportunities.
In-Class Workshops and Group Exercises
The participants will be assigned a number of individual practices to reinforce the application of individual techniques. In addition, a number of group activities will be assigned for the participants to apply a number of the individual techniques and create specific deliverables.
Specifically, you will:
- Develop a process list for a business case study
- Elicit high level business needs
- Complete a decision matrix and priorities
- Create a scope definition document based on the elicited requirements and stakeholder needs
- Draw the process model for the current state (as-is)
- Create the detail document of the business processes
- Estimate business process time and cycle time
- Validate the process model
- Begin identifying improvement targets for the future state (to-be)
- Determine the improvement methods that can be applied to the business process
- Practice root cause analysis techniques
- Draw the future state process model
- Create controls for the business process
- Establish metrics for the success measurements of the business process
- Recommend appropriate steps for testing the future state business process
- Evaluate organizational change readiness by creating an impact analysis
- Determine how to prepare the organization for the business process changes
- Perform data analysis of records using a business process timing chart
- Analyze trends, bottlenecks, and escalation points where the business process is not performing according to plan
- Make recommendations to continuously improve the future state business process
- Create an action plan to implement best practices from the workshop
